Click Send OTP on the app or enter the code manually on your device. Follow the instructions on the 'OneLogin Protect' app to pair your smartphone/tablet to your OneLogin account. Enter your username and password on your laptop/computer. Download the 'OneLogin Protect' app to your smartphone/tablet. 
The first time you log in outside of an office, you'll need a smartphone or tablet, as well as a laptop or computer. If you need to access your personal or shared drive, connect to Citrix using the instructions further down.
Book travel and accommodation on iCentral. Use Your Learning Platform for learning and development. Visit MySupport for support from IT and SSC. If you have some concerns around the introduction of charges in these uncertain times, we can arrange for someone to check your income is fully maximised and you are receiving everything you should be through a financial assessment.Ĭontact your local social work office for more information.You don’t need to use Citrix to access most of our systems. There can be costs associated with the installation of the alarm unit.įrom 14 September 2020, we charge £3.40 per week (49p per day), billed every four weeks.Īny calls made to the response centre are billed like normal telephone calls by your telephone company. Is there a charge for the community alarm service? 
If you wish to report a fault with either your alarm unit or your pendant, call the response centre on 01236 622400. You can request this service using the contact us form or by calling your social work locality office.Ī member of staff will visit you to explain the system and discuss whether the service is appropriate for your needs.
People who feel they are at risk at home and may have difficulty using other methods to call for assistance. There are many reasons why someone may need a community alarm. arrange for a home support worker to attend.
contact a friend or family member to visit. There are a number of ways we can provide help depending on the information that has been given: Our response advisor can speak to the person and find out what kind of assistance is required. When the person activates the alarm, a signal is sent via the telephone line to a central response centre which is staffed 24-hours a day. Where possible we will place the alarm unit in a central point within the home in order to make the best use of the two-way speech system. The alarm is activated by either pressing the button on the alarm unit or the pendant worn by the person. We install an alarm unit by connecting it to the telephone line in the person's home. The community alarm service helps people living in North Lanarkshire who need some extra support to stay in their own homes with the security of knowing that they can call for help in an emergency, such as a fall or an illness, at any time of the day or night.
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